Island Holiday Cottages (will be referred to hereinafter as “the Agent” or “IHC”), act only as Agents for the owners (which will be referred to hereinafter as “the Owners”) of the property.Parties applying to rent properties are referred to as 'the Clients' until the commencement of their let when they are referred to as 'the Tenants'.IHC, referred to as 'the Agent', will act only as agent for the owners of the properties, 'the Owners'. Contracts to let the property are therefore between the Owners of the property and the Clients/Tenants, and the Agent acts solely on behalf of the Owners. These terms set out the terms of the contract between the Clients/Tenants and the Owners, and the contractual rights and obligations between the Clients/Tenants and the Agent.
Deposits & Rate Information
A non refundable deposit of 30% per booking + £20 booking fee is required at the time of booking. Bookings will be held for a period of 7 days only pending receipt of the deposit/full payment. After this time bookings will automatically be cancelled without referring to the customer. Please check property facilities details as a few properties have different deposits amounts.
The balance is to be paid 2 months before the start of the holiday. The owner reserves the right to re-let the property if the balance is not paid by the date required.
In the event of cancellation of your booking less than 2 months before your holiday the balance cannot be refunded.
The number of people booked cannot be exceeded without prior consent.
There will be a £15 charge per dog per week for most pet friendly properties although some properties charge £20 per dog per week so please check facilities details for this.
Through the season properties are booked Friday-Friday or Saturday-Saturday depending on individual cottages and seasonal tariffs will apply. At times we may allow bookings to be split over 2 weeks eg. Monday-Monday. If this is agreed the properties high season tariff will always be applicable.
Method of Payment
Payments may be made by cheque, credit/debit card. Cheques should be made payable to Island Holiday Cottages. In no circumstances are post dated cheques acceptable. Any charge raised against us by our Bank for handling dishonoured cheques will be passed on to the applicant. In addition, payments from abroad may by arrangement with the office and be paid by bank internal transfer provided the payment also includes any bank charges.
Payments can also be made online using a credit or debit card or you can ring us with your card details. Card details are not held and destroyed after processing.
You can also trasnfer the payment directly to our bank account Island Holiday Cottages
We will contact guests by email in the course of the booking process and occasionally will offer promotions in connection with Island Holiday Cottages etc but will never pass guests details to a third party. We may also use any guest books comments on our web pages.
It is the customer's responsibility to take out relevant holiday insurance to cover against any events arising causing cancellation of their holiday. In the event of cancellation of your booking less than 2 months before your holiday the balance cannot be refunded.
PLEASE SEE BELOW FOR CANCELLATIONS DUE TO COVID 19
Cancellation Policy: (Please see Exceptions paragraph below)
Please note that we must receive something in writing (email is sufficient) if you decide to cancel a booking you have made with us. Deposits are always non refundable. Balances and Full Payments are due 2 months before your holiday start date. If you cancel your holiday within the two month period before your holiday and you have paid your balance/Full payment we cannot return any money received from you unless we manage to re-book the property for the same period. If the property is re-let at a discount, we will refund the balance payment received from you, less the discount. A £25 administration fee* is also deducted from any refund we provide and our booking fee is non-refundable. *In the circumstances we are waiving our £25 administration fee for bookings affected by the restriction to travel due to Covid 19
Exceptions - Due to Covid 19 situation
We understand that the current travel advice is affecting whether people can travel in the coming 60 day period at least, and that is also affecting our guests’ ability to claim on their insurance policy. In these exceptional circumstances, we want to do what is best for our guests and provide an alternative, if at all possible, for those who have booked with us over the next 60 day period (travelling between now and the end of July)
1.That we will attempt to transfer your booking to new dates, in the same property, between 5th September 2020 to an available date and up to the same date in 2021 if available
2. We cannot reduce the cost of your booking if you choose a week at lower tariff.
3.If for any circumstances, you are not able to make the new dates, and government policy dictates you can travel, we will not provide a refund on your new booking or offer a change of dates.
4.If the government restrictions for travel are still in place you will have the option to reschedule again.
What to do next
Therefore, if your booking is in July this year and you would like us to try and make an amendment for you, please check the availability, let us know your preferred date, and we will try our best to accommodate you, please allow us extra time to confirm this.
There will be customers we cannot accommodate and unfortunately, we are only able to provide refunds in these circumstances if we have the property owner’s authority to do so, and don’t hold the funds ourselves. We are very sorry that lots of customers, whether insured or not, stand to lose money as a result of the pandemic, and how that has affected people’s rights to travel. The losses are also significant to our business too (like many others), and cottage owners are likely to be in a precarious financial position when there is currently no end point in sight to the current crisis. We are not a large business or multi-national corporation that can draw on creditors and investors for support. We are doing our utmost to assist where we can.
Non Availability of Property
If for any reason beyond the owners/agents control, the property is not available on the date booked, or the property is unsuitable for letting, we will offer you alternative accommodation of at least equal standard (if possible). Should this not be possible, or meet with your approval, all monies will be returned in full and we shall not be under any other liability.
Holiday Makers' Obligations
The holiday maker agrees:
To pay for all gas, electricity, fuel and telephone charges incurred during the tenancy where these services are not included in the rental.
To pay for any losses or damages to the property and contents however caused, reasonable wear and tear excluded. Breakages should be reported as soon as possible.
To permit the owners and Agents reasonable access to the property.
Not to cause any annoyance or become a nuisance to occupants of adjoining premises.
The holidaymaker shall not sublet the said holiday accommodation or any part thereof.
At the end of their holiday, the holidaymaker binds and obliges himself or herself to vacate the said holiday accommodation without demand
Properties are available from 4.00pm on the scheduled changeover day. Departure time is 10am prompt.
Sheets, pillowcases, duvet covers and towels are provided in most of our properties - see individual property profile for confirmation of this.
You will note some owners provide cots and highchairs - see individual property profiles regarding this requirement. Linen is not usually provided for cots.
We encourage the holidaymaker to check the equipment is up to standard prior to use.
At no time during the period of any bookings may parents or guardians leave children or young teenagers at any property on their own either during the day or overnight
On arrival at any property it is the parent’s responsibility to carry out a risk assessment of the buildings and surrounding areas identifying any potential issues of safety for their children.
The signatory of a booking request does so on behalf of all persons who will occupy the property during the period stated.
All members of the party must be aware of and accept the booking terms and conditions.
Any breach will result in immediate termination of the booking without refund.
The web site detail clearly states the maximum number of occupants permitted and exceeding this number constitutes a breach of contract. Under no circumstances may tents be erected in gardens and used as additional sleeping space. No tents should be erected at any of our properties for any purpose
without prior agreement with the Owner.
The web site detail clearly indicates those properties where pets are permitted. Owners will accept pets at these properties on condition that no animal is left unattended at the property at any time.
Animals are kept under strict control within the curtilage of the property and are not allowed to climb on the furniture.
Any mess is cleared from the garden on your departure.
Where a property states “no pets” this does not deem it “pet free” as the owners may themselves have pets.
There will be a £15 charge per dog per week for most pet friendly properties although some properties charge £20 per dog per week so please check facilities details for this.
Tenants are required to leave the property they have rented in a clean and tidy condition. All rubbish in wheelie bin, dishwasher emptied, used beds stripped and fires cleaned out if necessary. If a property is not left clean and tidy, any additional cleaning costs will be charged to the outgoing tenants.
All our properties are non smoking. All remnants from smoking outside the property should be cleaned on departure.
Your vehicles and their accessories and contents are left entirely at own risk.
The agents IHC do not accept responsibility for changes to specifications during the year. If any item is particularly important to you, please check when booking. In the unlikely event that an appliance breaks down, please report this to the agent/owner/caretaker immediately, so that we can get the matter rectified as soon as possible. Should we be unable to sort the matter immediately (i.e. a part needs to be ordered), the tenants shall have no claim against the owner/agent/caretaker.
Please ensure that you check your property thoroughly before departure for any items that you may have left behind. There is a £10 (minimum) postage and handling fee for the return of left belongings.
The Agents do not accept liability for any act, neglect or default on the part of the owners or any other person not within their employ, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property which the holiday maker or any other person may suffer or incur arising out
or in anyway connected with the letting.
The use of any amenities, where offered, such as swimming pools, bicycles, boats, barbeques, trampolines etc is entirely at the user’s risk and no responsibility can be accepted by the Owner for any death or personal injury (save to the extent that such death or personal injury was caused by the negligence of the Owner). No liability for any other loss or damage in connection with the use of such amenities is accepted.
We work very hard with all property owners to ensure that you will have an enjoyable holiday. However, in the unlikely event that you are dissatisfied with your accommodation, then it is very important that you register this straight away with the owner or caretaker and do not wait until you return home, when
the chance of actively helping you has passed. Even if you think nothing could be done to make your situation better, you must say something while you are on holiday.
“Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any cause for complaint the Owner and IHC are anxious that remedial action is taken as soon as possible. It is essential that you contact the Owner or his/her/housekeeper immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless the Owner is promptly notified. Discussion of any criticisms with the Owner or his/her representative whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation of the property or heating etc of the property) cannot possibly be investigated unless registered whilst you are in residence. If you cannot make contact with the Owner or his/her representative, or if you remain unhappy with their response, you should immediately telephone IHC on 01688 302251 and leave a message if outwith office hours, 9am till 5.00pm weekdays 2pm – 7pm Saturdays. If, after this, you feel that the problem has not been resolved to your satisfaction, and the problem means you can no longer stay in the property and if other properties are available Island Holiday Cottages will try to relocate you to another property. This procedure is designed to ensure the speediest possible investigation and rectification of complaints. Please help the Owner and IHC to help you by following this procedure. As IHC acts only as an agent for the Owner, IHC cannot accept any liability for your holiday property. Any assistance provided in resolving a complaint in relation to your booking is provided on a goodwill basis and in our capacity as agent only.”
This web site and these booking conditions cancel all previous issues. Some properties on the website www.islandholidaycottages.com maybe advertised on other websites and magazines, the conditions for your booking made through IHC are as per the Island Holiday Cottages website.
We reserve the right to refuse or terminate (without refund) any booking where we consider there to be a breach of contract of our terms and conditions.
Information on our Customers
Island Holiday Cottages are committed to the continued improvement of the quality service it provides and therefore telephone calls may be monitored and recorded for training and operational purposes. Your personal information will never be passed to anyone outside of Island Holiday Cottages. Our services will include sending you emails to enable us to administer the process of booking a holiday property, payments of rentals or informing you of Island Holiday Cottages' promotions and newsletters that may be of interest to you. We send a newsletter on a monthly basis and you will always have the choice to unsubcribe to this newsletter at the time of booking and also if you receive the newsletter. We will store your personal information on our secure systems until such time as we no longer deem them to be commercially viable. If you request that your details be removed from our systems, so long as there is no outstanding action on any booking, we will be happy to do so. The security of all your personal information is of the upmost priority to Island Holiday Cottages. Access to your data is restricted to only Island Holiday Cottages authorised personnel, our internal computer network is protected by a firewall and backups stored online by a secure company. When we ask for credit card, debit card or any other financial details, these are never held by the company.
Accessing your Personal Information
If you wish to request a copy of the personal information that Island Holiday Cottages holds about you, and have any inaccuracies rectified, then please address such a request firstname.lastname@example.org
Island Holiday Cottages Policy for Customers & Website Users under 18 years old
Those under the age of 18 years old are permitted to view are website and the information contained within it, however it is the policy of Island Holiday Cottages that those under that age of 18 are not permitted to book a holiday cottage, and therefore should not provide us with their personal details for this purpose. Those under 18 wishing to request a brochure may only do so with the express consent of their parent or legal guardian, and users under 18 years of age without this permission are not allowed to provide us with their personal information for the purposes of receiving a brochure.
Information on visitors to the Island Holiday Cottages Website
When you request a page on the Island Holiday Cottages website, you send certain information, in accordance with the HTTP protocol, to our web server so that it knows where to send the data requested. This data includes the IP Address of your computer. This data is saved and analysed to provide useful information on the amount of traffic that to the website and the efficiency with which it is handled by our server. Island Holiday Cottages do not routinely use the IP Address for any purpose, however we do retain the right to do, so if necessary, to track down any malicious traffic designed to interfere with our servers (e.g. viruses).
Links to other Websites
To provide further useful information to our customers, the Island Holiday Cottages Website does contain some links to other websites which may be on interest. Please note however, that once you have used one of these links to leave our site Island Holiday Cottages does not have any control over that other website. Therefore, Island Holiday Cottages cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. Island Holiday Cottages advises its customers and site visitors to exercise caution and look at the privacy statement that is applicable to the linked website in question